We believe there is a better way to resolve conflict.
Conflict is difficult because it involves high emotions and can often be seen as a win or lose proposition. We may feel threatened and alone in the process. Old ways of dealing with conflict often don’t work. We need help and a new approach to work through the conflict. With the right support, we open up the possibility for conflict resolution. Through effective conflict resolution we create a new and hopeful future.
Speaking to persuade
Listening as waiting to speak
Lead with emotions
Focus on problems
Speaking to share information or seek clarification
Listening to understand
Requests, sharing ideas
Lead with curiosity and openness
Focus on solutions